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Procedure PRM Caronte & Tourist Isole Minori

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Definition - PMR Person with reduced mobility means anyone who has a particular difficulty when using public transport, including elderly persons, disabled persons, persons with sensory impairments and wheelchair users, pregnant women and persons accompanying small children.

Caronte & Tourist Isole Minori has always dedicated particular attention to disabled passengers and passengers with reduced mobility organizing procedures in order to allow all passengers to use their own services on equal conditions guaranteeing a safe journey.

As indicated in article 11 of the UE Regulation 1177/2010 every assistance request must be sent to the carrier at least 48 hours in advance. Every request must highlight passenger’s needs with regard to accommodation, seating position, required services or the need to carry specific medical devices.

Passengers with reduced mobility can request assistance as described below:

In the event of transport of a medical device it is advisable to notify the carrier at least 48 hours in advance. It is possibile to do this getting in touch with Help Desk office available at +39 0905737 or writing an e-mail to

It is also specified that in accordance with Circular 10/SM seats dedicated to PMR are proportionate to the total number of transportable passengers.

Proportion scheduled as follow:

  • For every hundred passengers or fraction that can be carried by the ship at least one seat must be dedicated for the wheelchair.
  • Wheelchair must be secured in such a way that the wheelchair passenger can travel close to the other passengers.
  • For every hundred passengers or fraction that can be carried by the ship at least four seats must be dedicated for disabled passengers.

If the carrier has not received assistance requests PMR seats and parking spaces may be occupied by other passengers.

Boarding and disembarking procedures

During boarding and disembarking operations properly trained staff will be at the disposal of PMR passenger. Assistance will cover all stages of transoport from the purchase until the the disembarkation and during the stay inside the terminal. PMR passengers will receive assistance in:

  • Ticket purchase,
  • Luggage transport,
  • Access on board and in reaching the main hall,
  • Reaching toilets,
  • Access to the garage when travelling with a vehicle in tow,
  • Assistance in disembarking.

Blind passengers’ companion will travel for free.

On board ships operating a long-rage night service cabins with facilities are availables. Reservation is required at least 48 hours before desired departure.

It is possible to submit a request through the customer service or a ticket office.

It is necessary to produce the documentation useful to certify the disability in order to obtain the accomodation required if available.

If you hold a parking card for people with disabilities you can park your car in reserved areas when availables.

Wheelschairs stalls availables on board ships “Isola di Stromboli” and “Isola di Vulcano” are dedied exclusively to the wheelchairs storage. PMR passengers must be accompained to the dedicated seating availables inside the hall.


If any emergency should occur during the journey PMR passenger will be helped by an operator to reach the meeting point.


In the event of loss or damage of mobility equipment or other specific equipment PMR passengers should contact the staff reporting what happened. Alternatively it is possible to send a report to the e-mail address

Audit on quality

At the end of the trip properly trained staff coordinated by our Diversity and Disability Manager will contact by phone PMR passenger in order to obtain a feedback about the travel experience useful to the improvement of our performances.