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Siremar

Procedure PRM Siremar

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Caronte & Tourist Minor Islands
Assistance procedures for persons with reduced mobility

Definition - People with reduced mobility (PMR) means people who have particular difficulties in using public transport, including the elderly, people with disabilities, people with sensory disturbances and those who use wheelchairs, pregnant women and those who accompanies small children.

It is the responsibility of PMR to report in writing, before purchasing the ticket and at least 48h before the desired departure, their specific needs for accommodation, seating, the services requested or the need to transport medical devices.

The request for assistance must be communicated to the Company (with an attached copy of an identity document), before purchasing the ticket and at least 48h before the desired departure, by calling Siremar Customer Service (+39.090.57.37), writing to the email address servizioclienti@carontetourist.it or by fax to n. +39.090.37.18.523.

People with reduced mobility (PMR), always according to the conditions described above, can require assistance, at least 48h before the desired departure, also:

WARNING!

  • Observation of these instructions is necessary to ensure adequate boarding assistance and the best accommodation on board without additional costs,
  • Assistance cannot be guaranteed in the event that the PMR does not communicate its needs before the trip and according to the conditions previously specified, or at least 48h before the desired departure,
  • Siremar staff has been trained to provide the necessary and correct assistance to P.M.R.,
  • In companion with blind passenger it is possible to board one passenger who will travel for free,
  • On ships operating a long-range overnight connection service, cabins with equipped service are available, reservations must be made at least 48h before the desired departure, through the Customer Service or the ticket offices at the departure airport, by sending a copy of the documentation certifying the disabilities so as to obtain the required place promptly, if available,
  • It is possible to park cars, with the disabled badge displayed, in the reserved spaces on the dock in the ports, were available,
  • On the Bridge ship, on the Caronte ship and on the Helga ship, assistance for non-ambulatory passengers will be provided, if requested at least 48h before the desired departure, according to the following procedures:
    1. The non-ambulatory passenger may request, at least 48h before the desired departure, a dedicated assistance service which will be provided by two suitably trained crew members who will accompany him during the entire duration of the trip.
    2. The non-ambulatory passenger, by virtue of the impossibility of accessing the common areas on board, may prefer to stay inside his vehicle and / or at an accommodation identified in one of the two rooms available on the right and left side of the ship.
    3. The accommodation units, each having a size of 1.2 m², are equipped with air conditioning, a monitor for info and entertainment and a toilet.
    4. Access to the toilet in the accommodation units will be guaranteed, if requested, through the help of the on-board assistants who will also provide the non-ambulatory passenger with the catering / bar service.
    5. The non-ambulatory passenger will be able to access the accommodation and toilets only through the use of a specific chair supplied with the ship.