In the context of maritime connection services, it may happen that the carrier needs to arrange for the replacement of the initially designated naval unit for transportation, identifying a replacement vessel of its own or from third parties.
In such cases, it is important to specify that any change of the vessel in service will not necessarily entail an operational modification, whether it concerns the originally scheduled timetable or the departure pier.
Furthermore, it is emphasized that the passage fare is not subject to change based on the unit used to provide the service.
In case of replacement of the ship and/or the type of vehicle providing the transportation, or even just the departure time, passengers will be notified via text message (only for booked passengers who have previously provided their contact information) and through a notice posted on carontetourist.it/en/notices.
Passengers can always contact C&T Customer Care at +39.090.57.37, regardless of the status of the journey or the unit designated for transportation, from Monday to Saturday from 08:00 to 20:45. During closing time, it is always possible to contact the port ticket offices, whose contact information are available at carontetourist.it/en/siremar/travel-informations/ticket-offices.