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Caronte & Tourist

Check-in & Board

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Definitions

Ticket: the ticket is a travel document not valid for boarding which the passenger will receive (by email or by hand) after the purchase of a trip on the C&T lines;

Check-in: the check-in is a procedure carried out by the ticket office which involves the issue of the boarding pass to the passenger, upon the submission of the ticket or communication of the respective booking code/PNR displayed in the front of the ticket;

Boarding: the boarding is a procedure carried out by the cabin crew, which determines the passenger's entrance on board and through which the ship's travel documents are drafted.

 

The purchase

If you purchase in advance a trip for any of the C&T group lines, regardless of the sales channel used, you will receive, at the end of the purchase, a ticket not valid for boarding.

 

The check-in

The day of departure, you must go to the ticket office with your ticket (paper or digital) or simply the booking code/PNR displayed in front of it.

The ticket office will carry out the check-in, whilst ensuring that the RFID boarding pass is issued, on which will be also displayed, if required by current regulations regarding the line, a detail of the passenger list.

 

How early can I check-in

For trips on the Messina Strait line, the check-in can only be carried out on the day of departure.

 

Where can I check-in

For the Messina Strait line, the check-in can be carried out at the following facilities:

In Messina

  • Car ticket office Rada San Francesco
  • Info Point Rada San Francesco
  • Automatic totems available in the boarding area

In Villa San Giovanni

  • Automated lanes at Terminal Ticketing
  • Manned ticket office at Terminal Ticketing
  • Manned ticket office at Terminal Boarding

Warning!
If you buy your ticket directly at the ticket office on the day of departure, no check-in will be necessary, as the boarding pass will be given to you at the same time as the ticket.

 

The boarding

After the check-in procedures at the ticket office, you can board the ship with your boarding pass.

The staff will read your boarding pass with the appropriate reader that will signal to the system that all passengers and vehicles whose information is shown on the RFID chip have embarked on board.

The staff will not collect your boarding pass or any copies of the ticket in your possession, except in case of possible extraordinary circumstances established by the Company.

Warning!
If you purchased a ticket using a special discount (residents of the smaller islands, members of a partner organization, etc.), you must also provide an ID to be shown during check-in and boarding.