Definitions
Ticket: a ticket is a travel document not valid for boarding. Passengers will receive it after buying a travel on C&T's lines (by e-mail or by hand);
Check-in: it is a procedure necessary to obtain a boarding pass valid to go on board;
Boarding: it is a procedure carried out by shipboard staff. It regulates passenger's entry on board and it is needed to fill out travel papers.
When to do the check-in
You can do check-in operations only the departure's day. If you do the check-in through C&T's App a Qr code will be generated. It will be expired in 20 minutes then you need to refresh it (free charge operation).
Where to do the check-in
You can do the check-in:
- In Messina's ticket office located into "Rada San Francesco".
- In Villa San Giovanni's Terminal Ticketing through automatic cashiers.
- By C&T's App available for IOS and Android devices. Boarding will be allowed only having a Qr code or a RFID boarding pass.
In Messina
- Ticket office "Rada San Francesco"
- C&T's App available for IOS and Android devices only for ticket purchased in "self check-in mode" (you can find more details about it at the following link: carontetourist.it/en/caronte/travel-informations/self-checkin-strait-messina)
In Villa San Giovanni
- Terminal Ticketing's automatic lanes
- C&T's App available for IOS and Android devices only for ticket purchased in "self check-in mode" (you can find more details about it at the following link: carontetourist.it/en/caronte/travel-informations/self-checkin-strait-messina)
Warning!
No check-in needed for ticket purchased at the ticket office the deparature's day. In this case you'll obtain a boarding pass valid for boarding.
The boarding
Boarding allowed after check-in operations. To go on board you'll need to show your boarding pass or Qr code to our staff.
A staff member will scan your boarding pass or QR code using a proper device.
Staff will not hold you boarding pass unless extraordinary cases planned by the Company.
Additional ID required during check-in and boarding if you own a special rate ticket (eg. Passenger resident in the Smaller Islands).