Definitions
- Ticket: The ticket is a travel document that the passenger will receive (via e-mail or physically) after purchasing a journey on the Strait of Messina route.
- Boarding: Boarding is the operation performed by the crew, which determines the passenger's entry aboard the ship, and through which the ship's travel documents are created.
- RFID: A recognition and validation technology, or automatic storage of information, based on the physical storage of data on a passive medium.
- QR Code: A two-dimensional barcode containing ticket information, which must be read by a dedicated optical reader or smartphone by the boarding personnel.
What procedure should I follow to board?
The boarding procedure on the Strait of Messina is very simple, as it only requires purchasing a travel document and heading to the boarding area.
If tickets are purchased at a port ticket office (including lanes dedicated to telepayment services), they are equipped with an RFID chip or a QR Code and are valid for boarding.
For tickets purchased online or via external sales networks, the tickets feature a QR Code that allows direct boarding onto the ship.
Where can I find the QR Code on my online ticket?
Starting in 2023, all tickets valid for the Strait of Messina route purchased online will feature a QR Code on the front of the ticket.
The QR Code must be scanned by the boarding staff to verify the validity of the ticket and to include it in the boarding list for the upcoming departure.
Online tickets will have the QR Code available both in a downloadable version in the wallet of your smartphone (IOS and Android) and on the PDF version of the ticket (on the second page) sent via e-mail after the purchase is completed on the website.
If a round-trip ticket generates two separate travel documents, a QR Code will be present for each trip.
Boarding
Once you have your ticket, you can proceed to the boarding area to access the ship.
The boarding staff will scan your boarding pass with a special reader, which will update the system to confirm that all passengers and vehicles, whose information is stored in the RFID chip or QR Code, have boarded.
The staff will not collect your boarding pass or any copies of the ticket you hold, except in exceptional cases as defined by the Company.
If you have purchased a ticket with a fare discount (e.g., for residents of the smaller islands, members of a partner entity, etc.), you must also present a valid identification document during the boarding process.