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Caronte & Tourist

Conditions of carriage

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General terms and conditions for the transport of passengers and accompanying vehicles

1 - Definitions

By "Passenger", it is intended each person being transported on the basis of a travel ticket issued by the Carrier. "Carrier" and/or "Company" means CARONTE & TOURIST. The Carrier undertakes to transport the passenger and the vehicle/s under the following conditions which, prior to the purchase of the ticket, may be consulted by the passenger on the carontetourist.it website, at the ticket offices and onboard the ships and which, upon purchasing the ticket, the passenger must observe in full.

2 - Travel ticket

To travel on the Company's ships, on the Messina - Villa San Giovanni - Messina route, each passenger must first have a regular ticket (being an equivalent of a travel permit), to be purchased from the ticket offices at the boarding areas and/or enabled by the service or booking online at carontetourist.it. The simple purchase and utilisation of the ticket implies the acceptance without reservation of these general conditions of carriage. The ticket is personal, non-assignable, non-transferable and must be diligently kept and exhibited by the passenger - before embarkation or upon request - to the personnel in charge. Prior to boarding or upon arrival, the ticket must always be validated by the personnel responsible, to whim the passenger is obliged to present the ticket. Passenger travel passes are personal, non-assignable, non-transferable and must be carefully kept by the passenger and exhibited - before embarkation or upon request - to the personnel involved in the checking procedure. In order to ascertain the identity of the holder, the person in charge may require the passenger to exhibit an identity document in conjunction with the travel pass. The use of the passenger travel pass is subject to these general conditions of carriage, as well as those printed on the transit pass, which are all understood and accepted by the passenger, or the equivalent travel pass. Passengers with accompanying vehicles, who have a regular ticket or equivalent travel pass have the right to embark - in the order determined by the Commander and/or his/her staff - with precedence in respect to passengers without vehicles, who may only board after the completion of the boarding of the vehicles, and - in any case - until the maximum legal number of passengers transportable on the ship is reached. In accordance with Article 399 of the Maritime Code, any passenger without a regular ticket (or equivalent travel pass) onboard the vessel and who has not immediately notified the ship's Commander, is required to pay twice the amount of the full-price ticket, without prejudice to the Company's right to damages. Passengers in possession of a travel document without any relative validation are required to pay double the amount of the full-price ticket, without prejudice to the Company's right to damages.

According to Article 22 of Presidential Decree 633 of 26.10.72 and subsequent amendments, invoices for the tickets valid for the Messina-Villa San Giovanni line can only be requested at the time of purchasing the travel pass and prior to issuing the ticket.

2.1 - Online purchase of a ticket only for passengers with motor vehicles, motorbikes, caravans or coaches, excluding commercial means of transport.

In the case of online purchases, the travel ticket is regulated as follows:

  • for ticket purchases online, the passenger must first register on the carontetourist.it website, providing personal data and any billing data;
  • following the initial registration, a personal code with relevant passwords to be used by the passenger for subsequent access will be sent by email;
  • the passenger must select the route, departure date (not the time) and type of ticket;
  • tickets purchased online can only be paid by credit card;
  • after paying for the ticket, the passenger will receive the ticket/invoice, sent to the email address provided at the time of registration;
  • on the day of departure, the customer, with the aforementioned ticket, must go to the Company's ticket office, where there is a dedicated Web Check-in line;
  • the Web Check-in operator, via the barcode or the PNR (alphanumeric 5-digit code) affixed to the ticket sent by email, will print the RFID ticket and hand it over to the customer;
  • only with the RFID ticket provided by the ticket office may the customer to proceed to the embarkation point;
  • before embarkation, the RFID ticket must be shown to the crew present at the boarding area to proceed with the electronic stamping of the ticket;
  • if not utilised, the ticket is refundable;
  • in the case of a round-trip ticket, if the ticket is used only for one trip, the same is refundable by deducting the cost of the single ticket from the total, withholding the discount for round-trip tickets;
  • refunding unused tickets can be requested by sending an email to the address, servizioclienti@carontetourist.it;
  • if the refund is requested before the RFID ticket is issued, the refund may be made via returning the payment to the credit card use.

Purchasing tickets online does not provide passengers with an accompanying vehicle any boarding privileges.

3 - Price of passage

The price indicated on the ticket is that in effect on the date of its issue. In addition and where applicable, any charges, taxes, boarding and landing fees, stamp duty, etc., are to be borne by the client. If the ticket is purchased from the ticket office in the boarding area of Villa San Giovanni, the price of the ticket is subject to a € 3.00 surcharge for use of the ticket office for tickets valid for the carriage of passengers with vehicles and of € 8.00 for coaches and commercial vehicles. In the case of credit card payments, the fee corresponding to the cost applied by the card company shall be applied.

4 - Early/delayed departure/arrival - Cancellation of departure - Route changes

The Company may cancel the announced departure, add or omit stops, commence the journey from a port other than that established, change the itinerary, divert the ship to another line, anticipate or delay the date or time of departure (with the timetable being considered as merely indicative). It is at the Commander's complete discretion to proceed without a pilot, to tow and assist other ships under any circumstances, to deviate from the ordinary route in any direction for any distance and any purpose, to stop before or after departure at any port or harbour that is found or otherwise on the itinerary of the ship, even if it is in the opposite direction or beyond the usual route, both by retracting or advancing in any order and for any purpose, one or more times, to transfer passengers and vehicles to any other ship or means of transport, whether belonging to the Company or not, headed to the port of destination. The arrival time, if specified on the ticket, or otherwise communicated by the Company or its agents, is purely indicative and the Carrier is not responsible for any delays. In any case, as stated above, the cancellation of the journey, the delaying and interruption of the journey are governed exclusively by the Regulation EU/1177/2010, which can be seen on the carontetourist.it website, at the ticket offices and on board the ships, subject only to the provisions of Article 405 of the Maritime Code with reference to the interruption of the journey.

8 - Boarding and disembarking of vehicles

Vehicles will be called for embarkation in the order determined by the Commander of the ship and/or their auxiliaries and officers. The embarkation operations for vehicles, including their placement in the assigned spot on board, the disembarking operations and the possible transfer of the vehicle from the parking place to the ship and/or the transfer of the vehicle from the ship to the parking place, are always to be carried out by the passenger at their exclusive care, risk and responsibility. The passenger is solely responsible for any damage to his or her vehicle, the goods and luggage contained therein, to his/her own person, as well as to the persons present in the vehicle. The passenger is also solely responsible for any eventual damage to third parties, their vehicles, goods and luggage. The driver or the person in charge of the cargo must arrange for the load to be covered before boarding the vessel. Therefore, the driver remains liable together with the owner of the load and the consignor/sender (if different from the driver) for damages to the company and third parties resulting from the failure to comply with these requirements. The vehicle, including any trailer and/or caravan, with the contents contained therein, in the absence of a specific written statement of the passenger, is understood as being accepted by the Carrier without any declaration of value. Therefore, the liability of the Carrier for loss and/or damage to the vehicle, the exonerations and the deductible provided for in the following clause no. 12, may not exceed the legal limit. It is compulsory for the driver of the onboard vehicles, upon completion of the embarkation operations, to: engage a low gear and activate the parking brake, remove the keys from the ignition and turn off all electrical devices, turn off the alarm system, make sure that the car doors and luggage compartment are properly closed, so as to not facilitate the loss of any baggage and/or personal belongings within the vehicle. It is also forbidden to travel within the motor vehicles, campervans and coaches after boarding, for the entire duration of the trip and, in any case, until the ship has reached the port of arrival and the personnel on board have allowed passengers access to the local garage. It is also mandatory for all Camper and Caravan drivers to engage the gas shut-off valves and disconnect the electrical equipment. The state in which the vehicle is left must comply with the procedures laid out by the Maritime Authority. It is mandatory to declare at the time of purchasing the ticket or to the Command on board, or at the latest before embarkation, the transport of vehicles fuelled with GPL/methane or other gases.

6 - Rules to be observed by passengers

Passengers must comply with the Italian, EU and foreign laws, as well as the Company's regulations and the provisions of the ship's Commander. In addition, the passenger is directly liable to the Company for any offense, harassment, fines and expenses incurred, owing to their actions, by the Sea Port Authority, Customs, Health and/or any other Authority of any country. In addition, it is also agreed upon that minors must be kept under constant surveillance by their parents and/or guardians and cannot move about the ship without being accompanied. In the event of an emergency, passengers must make themselves available to the Commander and Officers and must strictly carry out the orders and instructions that they are given. The motor vehicle owner is liable for damages and any problems that may result to the company and/or third parties from the untruthful or incorrect declarations regarding the quality of the transported goods. Without prejudice to the foregoing, in accordance with the applicable regulations, passengers may at any time be subject to baggage inspection and/or requests to show identity documents to the ship's Officers.

7 - Passenger health conditions

The Commander has the right to refuse passage to any person who, in the opinion of the Company itself, is in a physical or mental condition such that it does not allow him/her to travel or to anyone who is found to be abusing drugs, hallucinogens, alcohol, is suffering from illness or infirmity, considered dangerous for other passengers. In such cases, the passenger is not entitled to claim for damages and is liable for damage caused to the ship, to all its fittings and equipment, to third parties, as well as to third-party property. The Company's acceptance of a passenger on board shall not be considered as a waiver of the Company's right to subsequently declare its reservations regarding the conditions of the passenger, whether or not known by the Company at the time of embarkation and/or departure of the ship. The exercise of such discretion by the Commander and/or the Company shall be in accordance with the regulations in force and, with regards to persons with reduced mobility, in accordance with the provisions of Article 7 and 8 of the EU Regulation no. 1177/2010.

8 - Explosive, flammable and hazardous substances

It is strictly forbidden for passengers to include in their luggage or property, placed in his/her own vehicles aboard, industrial waste or substances that are explosive and/or flammable or otherwise dangerous for the safety of the ship, the load or the safety of the other passengers and of the crew members. The driver and/or the owner of the cargo must declare, under their personal responsibility, that the vehicle does contain any goods or materials that are flammable, explosive, corrosive or otherwise dangerous for the ferry. The motor vehicle owner is liable for damages and any problems that may result to the company and/or third parties from the untruthful or incorrect declarations regarding the quality of the transported goods. In the event of a breach of this prohibition, the Commander is authorised to seize or destroy such substances without the passenger being able to claim any compensation. In addition, the passenger is responsible for the consequences of violating this prohibition.

9 - Weapons

At the time of boarding, the passenger is obliged to hand over to the Commander all melee weapons and/or firearms in his or her possession. In the case of non-compliance, the offenders are subject to the confiscation of weapons and referral to the competent judicial Authority.

10 - Animals

The transport of small pets (cats, dogs, etc.) accompanying the passengers is permitted, provided they are accompanied by a certificate of good health. In accordance with hygienic and sanitary regulations, pets - when accepted by the Company - must travel in the areas reserved for them, as it is strictly forbidden for passengers to keep animals in the common rooms. Passengers are responsible for any damage caused to things or third parties by their pets. The Carrier declines any responsibility for the seizure or removal of animals by the Health Authorities at the port of embarking/disembarking, as well as for the injury, loss or death of the animals during transport or during embarkation and/or disembarkation. Larger-sized pets are subject to the incontestable permission of the ship's Commander. In the case of authorisation to board, larger-size dogs must be fitted with a muzzle and a leash during the entire journey. In any case, the transport of all animals (small or otherwise) is always at the sole risk of the passenger and/or their owner and their admission on board by the Commander does not constitute any liability on the part of the ship or the Carrier.

11 - Applicable law and jurisdiction

The contract of carriage for passengers, their baggage and vehicles to be followed is governed by and interpreted in accordance with Italian law. Any dispute relating to the interpretation and/or execution of this contract of carriage is falls exclusively to the jurisdiction of Messina.

12 - Complaints

The Carrier is not liable for any loss and/or damage to vehicles or to goods/merchandise contained therein, which may occur before and during boarding, aboard the ship, during the passage (except in the sole hypothesis of gross negligence of the Carrier), as well as during or after disembarking. Without prejudice to that stated above, the passenger must bring any damage to vehicles or the occurrence of any other damaging event during the transportation to the attention of the ship's Command or to the agents and/or the Officers on board - at the risk of forfeiture - prior to disembarking. To this end, the passenger must lodge a complaint with one of the officers on board, who shall supply the appropriate form, which must be signed by the passenger. In the event of an accident on board, the passenger must in any case immediately report the incident to the Commander who, if necessary, will draw up a report to start the appropriate insurance procedure. Otherwise, and therefore in the absence of a report from the Commander in service, the Company cannot accept any complaints regarding claims on board ships and/or within the areas under its jurisdiction. For luggage and items not delivered by the passenger to the Carrier, the latter is not liable for loss and/or damage unless the passenger proves that they have been determined by causes attributable to the Carrier directly. The Carrier shall not be liable for damages and/or breakdowns attributable to acts or omissions of third parties. Subject to all applicable laws, the liability of the Carrier is in any case subject to a deductible of 330 units of currency in the event of damage to a vehicle and a deductible of 149 units of currency (per passenger) in the event of loss or damages to other items of luggage.

13 - Passengers with disabilities/persons with reduced mobility

The Carrier accepts reservations for persons with disabilities and reduced mobility under the same conditions applicable to all other passengers. In accordance with the Regulation EU/1177/2010, even so as to allow the Carrier to fulfil its own duties, it is the responsibility of the disabled person and of the person with reduced mobility to report in writing, upon booking or at the time of advanced ticket purchase, their specific requirements for accommodation, for a place to be seated, the services requested or the need to transport medical devices. Without prejudice to the foregoing, they must also inform the Carrier or the operator of the terminal electronically at least 48 hours in advance and present at a designated place at least 60 minutes before departure. The Carrier may refuse to accept a reservation, to issue a ticket or to board a person who is disabled or has reduced mobility for the purpose of complying with applicable safety requirements established by international, European or national law or for the purpose of compliance with the safety obligations established by the competent Authorities, or where the design of the ship or the infrastructure and equipment of the port renders it impossible to embark, disembark or travel in safe conditions. In such a case, the Carrier shall inform the person who is disabled or has reduced mobility and will reimburse the ticket issued. If strictly necessary, the Carrier may require that a person with reduced mobility be accompanied by another person who can provide assistance. Without prejudice to the rights under Regulation EU/1177/2010, in the event of loss or damage to mobility aids or other specific equipment used by a passenger with reduced mobility, the compensation corresponds to the replacement value of the equipment in question or, where appropriate, to the cost of repairs.